Job Description

The Digital Print Sales Specialist delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she will lead the business development, sales growth and will manage and produce graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This role will be responsible for sales and sales growth of the print business at the Royal Oak UPS Store. The ideal candidate has successful customer service experience, experience in a print production/graphic design role, graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy, and a hunter & closer of print business.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Leads the sales growth of the print business while collaborating with team mates and customers.
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Knowledge of the print business in the Royal Oak / Metro Detroit area, current book of business or knowledge of business preferred
• One year of customer service experience required (more preferred)
• One to two years of experience or a two-year degree in graphic design or a related field (more preferred)
• Strong computer skills, including Microsoft Office and Adobe Suites
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible

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