| Skill Required /Desired Amount of Experience | |||
| CompTIA A+ | Required | 0 | |
| Candidate should have pervious work experience with OCTO | Required | 3 | Months |
| Experience providing administrative support in an IT environment | Required | 6 | Months |
| Expertise in troubleshooting complex software related issues | Required | 6 | Months |
| 1+ yrs installing and configuring system hardware/software in an enterprise environment | Required | 1 | Years |
| 1+ yrs installing operating system Required (OS) patches and upgrades | Required | 1 | Years |
| Experience using an endpoint management tool to provide remote support | Required | 1 | Years |
| Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform | Required | 1 | Years |
| Expertise in troubleshooting hardware related issues | Required | 1 | Years |
| Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 1 | Years |
| Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) | Required | 1 | Years |
| Proficient time management skills Required and detail oriented organizational skills | Required | 2 | Years |
| Strong Customer Service Skills | Required | 3 | Years |
| Bachelor s degree in Information Technology or related field or equivalent experience | Required | 5 | Years |
| Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) | Highly desired | 1 | Years |
| No. Question | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | Please list candidate s email address. |
| Question3 | Candidates submitted above the NTE vendor rate of $$.$$/hour will not be considered. Do you accept this requirement? |
| Question4 | There are no reimbursable expenses. Do you accept this requirement? |
| Question5 | By submitting a candidate to this requisition, you are indicating your company s acceptance of the terms and conditions contained within the Supplier Agreement, and Amendment #2022-01 to the Supplier Agreement. Do you accept this requirement? |
Existing Incumbent Resource?: Yes
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