Job Description

100% Onsite role

Onsite Interview required

Role Description

• Act as a PeopleSoft Financial (FIN) Management and Product Specialist.
• Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects.
• Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions.
• Help manage the relationship with its ERP Managed Services Providers (MSP) to ensure that SLA's and other performance metrics are met.
• Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars.
• Gather and analyze information from stakeholders, business owners, customers and management.
• Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application.
• Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations.
• Identify risks and recommend changes related to processes, projects and procedures.
• Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements.
• Perform as liaison between various stakeholders, managing stakeholder expectations and ensuring successful communications between project team members.
• Develop project plan with project manager or recommend approaches through defining tasks, leading meetings and other tasks to gather and coordinate activities for requirements gathering.
• Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests.
• Make recommendations for gains in efficiency or costs through implementation of information technology solutions.
• Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements.
• Perform validation of solutions by analyzing the end product and specification requirements.
• Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes.
• Work with Business owners and users on projects by supporting testing efforts, monitoring project progress, providing additional project management support, and attending information exchange and touchpoint meetings with project teams.
• Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved.
• Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects client.

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